Privacy Policy

The purpose of this policy is to inform interested parties about the various treatments carried out by this organization through the website and that affect their personal data, in accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights, and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.

1. Identification and Contact Details of the Data Controller and Data Protection Officer

Data Controller

- Holder: Biohealth Dental Spain S.L. (hereinafter BDS).

- Registered Office: Partida Lliret 14, 03502 Benidorm, Alicante

- Phone: 688 915 757

- Email for exercising rights related to data protection: info@bdspain.com

IMPORTANT: This is an email that exclusively addresses requests related to personal data protection rights. For inquiries related to dental treatments, please use the following address: info@bdspain.com

- Tax ID: B16994683

Data Protection Officer

- Company Name: ASESORÍA JURÍDICA BDS.

- Tax ID: B16994683

- Address: Partida Lliret 14, 03502 Benidorm, Alicante

- Phone: 688 915 757

- Contact Email: info@bdspain.com

2. Purposes of Processing Your Personal Data

Users/Visitors of the Data Controller's Website

We will process your personal data provided through our web forms or the enabled chatbot for the following purposes:

- To respond to requests for calls or more information sent through our contact channels on the website.

- To manage appointment requests at the various clinics that may be part of the GROUP. Through our website, you can request an appointment at any of the clinics in the BDS SPAIN SL network that we service. Requesting an appointment through this means requires acceptance of this privacy policy and the purposes included in it. In any case, if you do not wish to use this system, you can request your appointment directly, either in person or by phone at the clinic of your choice responsible for your data.

- To send promotions, discounts, contests, gifts, and other commercial communications to those users who have checked the box included in the website forms via email, SMS, or phone call.

- To send an informative summary about our Blog publications to subscribers.

- To understand user behavior within the website to detect possible cyber attacks.

- To comply with the legal obligations that apply directly to us and regulate our activity.

- To protect and exercise our rights or respond to claims of any kind.

- To offer medical advice services through video calls with recording and capturing of image and sound.

- To conduct statistical calculations, segmentation, as well as schedule appointments or video calls through our chatbox without storing the data included in it.

Users of the Data Controller's App

We will process your personal data provided through our APP for:

- Personalizing the provision of BDS services, including:

(i) managing and reminding appointments;

(ii) communicating the results of tests performed;

(iii) tracking patients;

(iv) sending communications through the APP related to promotions, discounts, contests, gifts, and other commercial communications to those users who have authorized it.

- To understand user behavior within the APP to detect possible cyber attacks.

- To comply with the legal obligations that apply directly to us and regulate our activity.

- To protect and exercise our rights or respond to claims of any kind.

Candidates for Job Offers or Job Applicants

We will process your personal data provided through our web forms to:

- Manage your application.

- Communicate with you to keep you informed of the status of the selection process and your application.

- Understand user behavior within the website to detect possible cyber attacks.

- To protect and exercise our rights or respond to claims of any kind.

3. Legal Basis for Processing

Users/Visitors of the Data Controller's Website

- Based on the consent you have provided us to process your data for the stated purposes. Refusing to provide your personal data will result in the impossibility of processing your data for the mentioned purposes.

- To comply with the legal obligations that apply to us. In this case, the interested party cannot refuse the processing of personal data.

- In our legitimate interest to protect our image, business, and trajectory by preventing attacks on our website. In this case, the interested party cannot refuse the processing of personal data, although they may exercise, as applicable, the rights recognized in the eighth section of this policy.

Users of the Data Controller's App

- Based on the consent you have provided us to process your data for the stated purposes. Refusing to provide your personal data will result in the impossibility of processing your data for the mentioned purposes.

- To comply with the legal obligations that apply to us. In this case, the interested party cannot refuse the processing of personal data.

- In our legitimate interest to protect our image, business, and trajectory by preventing attacks on our website. In this case, the interested party cannot refuse the processing of personal data, although they may exercise, as applicable, the rights recognized in the eighth section of this policy.

Candidates for Job Offers or Job Applicants

- Based on the consent you have provided us to process your data for the stated purposes. Refusing to provide your personal data will result in the impossibility of processing your data for the mentioned purposes.

- To comply with the legal obligations that apply to us. In this case, the interested party cannot refuse the processing of personal data.

- In our legitimate interest to protect our image, business, and trajectory by preventing attacks on our website. In this case, the interested party cannot refuse the processing of personal data, although they may exercise, as applicable, the rights recognized in the eighth section of this policy.

4. Retention Periods or Criteria for Data Conservation

The personal data provided will be retained for as long as necessary to fulfill the purposes for which they were originally collected.

Once the data is no longer necessary for the processing in question, it will be duly blocked for, where applicable, making them available to the competent Public Administrations and Authorities, Judges and Courts, or the Public Prosecutor's Office, during the statute of limitations for actions that may arise from the relationship maintained with the patient and/or the legally established conservation periods.

In the case you provided us with your resume, we will retain your data for a maximum period of one year from its receipt by the entity, unless you have authorized us to maintain your data for a period longer than indicated.

5. Automated Decisions and Profiling

The website does not make automated decisions nor does it engage in profiling.

6. Recipients

During the duration of the processing of your personal data, the organization may transfer your data to the following recipients:

- Judges and Courts.

- State Security Forces and Corps.

- Other competent authorities or public agencies when the data controller has a legal obligation to provide personal data.

7. International Data Transfers

The organization does not carry out any International Data Transfers.

8. Rights

Interested parties may exercise at any time and free of charge their rights of access, rectification, and erasure, as well as request that the processing of their personal data be limited, oppose it, request the portability of such data (as long as it is technically possible), or withdraw the consent given, and, where applicable, to not be subject to a decision based solely on automated processing, including profiling.

To do this, you can use the forms provided by the organization or send a letter to the postal address or email indicated above. In any case, your request must be accompanied by a photocopy of your ID card or equivalent document to verify your identity.

If you feel your rights regarding the protection of your personal data have been violated, especially if you have not obtained satisfaction in exercising your rights, you can file a complaint with the competent Data Protection Authority (Spanish Data Protection Agency) through its website: www.agpd.es.

In compliance with the provisions of Article 21 of Law 34/2002 on information society services and electronic commerce, if you do not wish to receive further information about our services, you can unsubscribe by sending an email to info@bdspain.com with the subject “UNSUBSCRIBE” or by clicking on the unsubscribe section of the email.

9. Truthfulness of Data

The interested party guarantees that the data provided is true, accurate, complete, and up to date; committing to inform of any changes regarding the data provided, through the channels enabled for this purpose as indicated in this policy. They will be responsible for any damage or harm, both direct and indirect, that may arise as a result of breaching this obligation.

In the event that the user provides data of third parties, they declare that they have the consent of the interested parties and commit to convey the information contained in this clause, exempting the organization from any liability arising from non-compliance with this obligation.

10. Social Media

Social media is part of the daily life of many Internet users, and the Entity has created different profiles on some of them.

All users who visit our website have the opportunity to join our social networks or groups.

However, you should keep in mind that unless we request your data directly (for example, through marketing actions, contests, promotions, or any other valid means), your data will belong to the corresponding Social Network, so we recommend that you carefully read their terms of use and privacy policies, as well as ensure that you configure your preferences regarding data processing.

11. Modifications / Updates

This privacy policy may be modified or updated based on established legal requirements or to adapt this policy to the instructions issued by the Spanish Data Protection Agency or changes in our website.

For this reason, we recommend that users periodically review our privacy policy.

If you have any questions regarding this policy, you can contact BDS at the following email address: info@bdspain.com.